Delivery Policy

Please note the following terms and conditions which apply to deliveries of Phonics Australia products:

Expected delivery time

Phonics Australia makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products assume that the stock availability information provided is accurate and that delivery times are not adversely affected by third party delivery services e.g. Australia Post.

By placing an order, you agree not to hold Phonics Australia liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.  

Please allow 3-4 working days to have your order processed and a further 3-7 days for delivery depending on location. If you require your order urgently, we can arrange for express postage (additional charges may apply). Please contact us to arrange.

School/term breaks deliveries, please note:

Please notify us when you are expecting to have your order delivered.  We can make arrangements to have your order delivered at a suitable date at the commencement of the new term.

In Stock

We acknowledge that at times stock levels may be lower than normal due to unexpected high demand or limited supply by our third party supplier.  We attempt to carry adequate stock levels of all resources at all times, but limit any liabilities if delays occur in completing orders due to stock having to be ordered in.  Usually new stock is available to us within 3-4 weeks. 

Delayed Or Non-Delivery Of Goods

You are required to report to Phonics Australia within six weeks of the recorded dispatch date on your order, if your ordered item/product is not delivered to your designated delivery address.  After this period, no refund will be issued for any missing goods.

If you are purchasing from outside Australian Territories, States or other jurisdictions, any goods or products from Phonics Australia you act as an importer of goods shipped from overseas and all such goods are for personal, or organisational or educational institution use only.  You are responsible for any import or other taxes arising from the importation these goods to your location or designated delivery address.